Need a hand? Choose the support channel that suits you best.

In-app chat

• Click the Support button on the dashboard or the chat bubble in the lower-right corner.
• Our team typically replies within a few minutes during weekdays (09:00–18:00 local time).

Email

• Send questions or feedback to support@fam100.com.
• Include your family space name and screenshots if possible so we can help faster.

Community group

• Scan the WeChat QR code in the dashboard footer to join our parent community.
• Share activity ideas, ask for suggestions, and attend monthly live workshops.

System status

• Check status.fam100.com for live updates during maintenance or unexpected downtime.

We love hearing from you—every message helps us make fam100 better for families everywhere.